On January 16, 2019, the Town of Shenandoah upgraded their obsolete telephone system. The new system will save taxpayer dollars and was a necessary upgrade in advance of providing our customers with an option to make payments by phone. Phone and online payment options will be available in the coming weeks.
In 1986, when Town Hall relocated to the old bank building, the existing telephone equipment and wiring were in place. The last time the telephones were replaced was in 1998. This aging system and outdated phones had been causing issues for some time (static on lines, not receiving calls from landlines, etc.). The equipment was too old to repair. In early 2018, the Town received quotes on replacing the equipment, wiring and telephones. The lowest quote was almost $5,800!
With the cost being so high, the Town looked for a solution that would provide reliable phone service that met all of its needs and found Voice Over Internet Protocol (VOIP) was the most cost effective. By signing a contract with the Town's Internet Service Provider, the phones and necessary Internet upgrades were provided at NO cost to the Town. The installation was easy, completed in just over an hour at a cost of $100. In addition, the Town will save over $1,000 per year for telephone service.
On January 16, 2019, the Town of Shenandoah installed a new phone system. The new system will direct calls to the appropriate person in the office to assist you. When you call the Town Hall at (540) 652-8164, you will reach a menu. Choose the option which best addresses your reason for calling. Yu may press 0 at any time during the call.
When you call the Town Hall during normal business hours (Monday through Friday. 8:30 to 5:00), the new system offers the following options:
- · For Utility billing or account changes including new accounts, please press 1.
- · For Personal Property Taxes or DMV stops, please press 2.
- · For Real Estate Taxes, please press 3.
- · To request a work order, please press 4.
- · For Business licenses, please press 5.
- · For Zoning or building, please press 6.
- · For Accounts Payable, please press 7.
- · For Human Resources or Insurance, please press 8.
- · For the waste water treatment plant, please press 9.
- · To reach the Operator, please press 0.
- · When you call any of those numbers after hours (nights/weekends/holidays), the message is: Our hours of operation are M-F, 8:30 am to 5 pm, closed daily for lunch from 12 to 1. If you have a water or sewer emergency, please press * for the on-call crew. If the caller opts to press *, the call will forward to the on-call cell phone (540) 578-3799.
